After complaining to the office staff about an hour plus wait time, the doctor canceled my daughter's eye surgery!
Stay away from this doctor!
You will not find an ounce of compassion in the office staff or Dr. Kern. If you want to be treated like a herd of cattle, this is the place for you!
Dr Kern is wonderful. She and her great staff made bringing my crazy twin boys in for a visit easy. Great bedside manner. Excellent surgeon.
Dr Kern is very kind and her technology and pediatric practices have worked well for my son. However, Busy is not attractive and there are other pediatric specialists all over the northern VA area. I was told for the first appointment with dialation to plan 2 hours but was not informed that there would be a similar timeline for the follow up with no dialation. Our latest appointment was at 3:15. We arrived on time and were seen at 3:50 by the tech. That was done by 4:05 and we were sent to the second waiting area in the back. Which was standing room only. We have yet to see the doctor and it is 4:55. This is grossly unprofessional. Let's not forget that these are pediatric patients who don't have patience for long waits like this.
We were put in a back waiting room that is tiny and stuffed with children and parents. There were not enough chairs for people to sit and hardly any toys for the kids to play with.
Kern Melissa Md is a US Doctor based in Sterling, Virginia. Kern Melissa Md is located at 46161 Westlake Dr #300, Sterling, VA 20165, USA.
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